At Driveline, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our enterprise school pickup management platform.
1. Information We Collect
We collect information that you provide directly to us, as well as information automatically collected when you use our services.
Personal Information
- Account Information: Name, email address, phone number, and authentication credentials
- Family Information: Parent/guardian and child names, relationship information, authorized pickup contacts
- Location Data: GPS coordinates to verify proximity to school during check-in (only when actively using the app)
- Communication Records: SMS and email notification logs, support inquiries
Usage Information
- Activity Logs: Check-in/check-out timestamps, staff handoff records, permission grants
- Device Information: Device type, operating system, browser type, IP address
- Telemetry Data: Error logs, performance metrics, feature usage analytics
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide secure pickup coordination and verify authorized guardians
- Safety & Security: To maintain audit trails, prevent unauthorized access, and ensure child safety
- Communication: To send check-in confirmations, pickup notifications, and service updates via SMS and email
- Product Improvement: To analyze usage patterns, fix bugs, and enhance platform features
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
Important: We never sell your personal information to third parties. Your child's safety data is never used for advertising or marketing purposes.
3. Information Sharing and Disclosure
We may share your information in the following circumstances:
- School Personnel: Authorized staff members can access check-in requests and handoff records relevant to their role
- Authorized Contacts: Parents and guardians you've designated can view pickup activity for children they're authorized to access
- Service Providers: Third-party vendors who help us provide services (e.g., SMS delivery, email notifications, cloud hosting)
- Legal Requirements: When required by law, court order, or to protect safety and legal rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to you)
4. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: All data in transit is encrypted using TLS 1.3. Sensitive data at rest is encrypted.
- Access Control: Role-based permissions ensure users only access data they're authorized to view
- Authentication: Multi-factor authentication available for all accounts
- Audit Logging: Comprehensive logs of all data access and modifications
- Regular Testing: Periodic security audits and vulnerability assessments
While we strive to protect your information, no security system is impenetrable. We cannot guarantee absolute security.
5. Location Data
Driveline uses GPS location data to verify that parents are near the school when submitting pickup requests. This helps prevent fraudulent check-ins from remote locations.
- Location access is only requested when you actively use the check-in feature
- We do not track your location continuously or in the background
- Location coordinates are used for proximity verification and then discarded
- You can revoke location permissions at any time through your device settings
6. Children's Privacy
Driveline is designed to facilitate safe child pickup, but is not directed at children under 13. Parents and guardians create accounts on behalf of their children. We do not knowingly collect personal information directly from children.
7. Your Rights and Choices
You have the following rights regarding your information:
- Access: Request a copy of the personal information we hold about you
- Correction: Update or correct inaccurate information in your account settings
- Deletion: Request deletion of your account and associated data (subject to legal retention requirements)
- Opt-Out: Unsubscribe from marketing emails (you'll still receive critical service notifications)
- Data Portability: Request a machine-readable export of your data
To exercise these rights, contact us at privacy@driveline.app (placeholder email).
8. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
- Active Accounts: Data retained while your account is active
- Check-In Records: Handoff logs retained for 7 years to meet school record-keeping requirements
- Deleted Accounts: Personal identifiers removed within 30 days; anonymized audit logs may be retained longer
9. Third-Party Services
Driveline integrates with third-party services for specific functionality:
- SMS Notifications: Twilio (subject to Twilio Privacy Policy)
- Email Delivery: Cloud email providers (subject to their privacy policies)
- Authentication: Keycloak (self-hosted identity management)
- Infrastructure: Cloud hosting providers for data storage and processing
We carefully vet third-party providers and require them to protect your information consistent with this policy.
10. Data Ownership
Schools retain full ownership of all student and family data. Driveline acts as a data processor on behalf of educational institutions. Upon contract termination, all school data is permanently deleted or returned as requested within 30 days.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the updated policy on this page with a new "Effective Date"
- Sending an email notification to your registered email address
- Displaying a prominent notice in the application
Your continued use of Driveline after changes take effect constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@dismissalcue.com
- Support: support@dismissalcue.com
- Website: dismissalcue.com